Kralbet is committed to protecting the privacy and personal data of every registered player. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you hold as a data subject — in plain, readable language.
Six principles that govern how Kralbet handles your personal data — every day, for every player.
Kralbet does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers under any circumstances. Your data belongs to you.
All personal data — in transit and at rest — is protected using industry-standard 256-bit SSL/TLS encryption. Payment data is processed through PCI-DS compliant channels.
We collect only the data strictly necessary for account management, payment processing, KYC verification, and regulatory compliance. We do not build marketing profiles beyond your account activity.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. Requests are handled within 30 days of receipt.
Cookies on Kralbet are used strictly for session management, fraud prevention, and platform performance analytics. We do not deploy third-party behavioural advertising cookies.
Kralbet's data practices are designed to align with applicable international data protection standards, including obligations relevant to the processing of data belonging to Malaysian residents.
This Privacy Policy (the "Policy") is published by Kralbet (hereinafter "Kralbet," "we," "us," or "our"), the operator of the online sports betting and live casino platform located at https://kralbet.click (the "Platform"). This Policy applies to all users who access, register on, or otherwise interact with the Kralbet Platform, including players based in Malaysia and other jurisdictions where the Platform is accessible.
Kralbet is the data controller in respect of personal data processed as described in this Policy. We are committed to processing your personal data in accordance with applicable data protection legislation and international best practices for privacy governance.
By registering an account on the Kralbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform.
Note: We may update this Policy from time to time. Material changes will be communicated to registered users by email prior to the change taking effect. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.
For the purposes of this Privacy Policy, the following definitions apply:
Kralbet collects personal data in the categories set out in the table below. We collect only the data that is necessary for the specific purpose identified, in accordance with the principle of data minimisation.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad or passport number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, residential address (city, postcode) | Account management, support communications, verification |
| Financial Data | Payment method type, transaction amounts in MYR, deposit/withdrawal history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, browser type, device identifier, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Betting history, game sessions, login activity, feature interactions | Account management, responsible gambling monitoring, customer support |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
Kralbet does not collect special categories of sensitive personal data (such as data relating to health, religion, or political opinions) unless specifically required by law for responsible gambling assessment purposes, and only with your explicit consent in those circumstances.
Kralbet collects personal data through the following channels:
Kralbet processes your personal data on the following legal bases, depending on the specific processing activity:
Kralbet uses the personal data we collect for the following purposes:
Kralbet does not use your personal data for automated individual decision-making that produces significant legal effects on you without appropriate human review, except where required by law or where you have provided explicit consent.
Kralbet does not sell or rent your personal data to any third party. We may share personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party processors engaged by Kralbet are required to process personal data solely in accordance with Kralbet's documented instructions and to maintain appropriate technical and organisational security measures.
Kralbet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised, unless retention is required by a superseding legal obligation.
Kralbet implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. These measures include:
While Kralbet takes all reasonable precautions, no internet-based platform can guarantee absolute security. We encourage all players to use strong, unique passwords, enable 2FA on their accounts, and to contact our support team immediately if they suspect any unauthorised account activity.
Kralbet uses cookies and similar tracking technologies on the Platform for the following purposes:
Kralbet does not deploy third-party behavioural advertising cookies or share cookie data with advertisers. You may adjust your browser settings to restrict or delete cookies; however, disabling strictly necessary cookies will impair your ability to access and use the Platform.
Subject to applicable data protection law, you have the following rights in respect of the personal data Kralbet holds about you:
To exercise any of the above rights, please contact our support team at [email protected] or via live chat. We will acknowledge all requests within five (5) business days and provide a substantive response within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.
Please note that certain rights may be subject to limitations where Kralbet is required to retain or process data to comply with legal obligations, including AML record-keeping requirements that persist beyond account closure.
The Kralbet Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. All account registrations are subject to mandatory age verification as part of the KYC process.
If Kralbet becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our Platform, please contact us immediately at [email protected].
In the course of operating the Platform and engaging third-party service providers, Kralbet may transfer your personal data to countries outside of Malaysia. Where such transfers occur, Kralbet ensures that appropriate safeguards are in place to provide an equivalent level of data protection to that applicable in Malaysia, including through the use of contractual protections with receiving entities.
Kralbet will not transfer your personal data to a third party in a foreign jurisdiction without ensuring that appropriate data transfer mechanisms are in place and that the receiving party is subject to binding data protection obligations consistent with this Policy.
Kralbet reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. We will provide registered users with at least fourteen (14) days' advance notice of material changes by email, except where a shorter notice period is required by law.
The effective date of the current version of this Policy is stated at the top of this page. The most current version of this Privacy Policy is always available at https://kralbet.click/privacy-policy. Your continued use of the Platform following the notified effective date of any revised Policy constitutes your acceptance of those revisions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Kralbet, please contact us through the following channels:
When submitting a data subject rights request, please include your registered email address and a description of your request to enable us to locate your account and process your request efficiently. We may request additional identity verification before fulfilling certain requests to protect the security of your personal data.
For terms of use enquiries, please refer to our Terms & Conditions. For responsible gambling support, please visit our Responsible Gambling page.
Our support team is available24/7 to address any data protection concerns. You can also explore our FAQ for quick answers to common questions about your account. For players aged 21 and above only.
Gambling involves financial risk. Please gamble responsibly. 21+ only.